qp99 FAQ — All Answers in One Place
Find detailed answers to your questions about deposits, withdrawals, bonuses, mobile play, and account verification.
Whether you are new to qp99 or have been playing for a while, questions are perfectly normal. On this page we have organised the most frequently asked questions from players in Bangladesh into five categories. Choose the section you need below and scroll down to find the right information. If you cannot find an answer, our 24/7 live chat support is always ready.
Frequently Asked Questions
Verification & Documents
The National ID card (NID) is the most commonly used document for account verification at qp99. A passport or driving licence is also accepted. Document photos must be clear and legible — blurry or partially covered images cannot be accepted. Once documents are submitted, our team reviews them promptly.
The most common reason for a rejected verification is poor image quality or parts of the document being unclear. The rejection email will state the reason. Take a clear photo accordingly and re-upload it. If the issue persists, contact our support team via live chat — they will help you directly.
qp99 uses SSL encryption to protect your personal information. Submitted documents are used solely for account verification purposes and are not shared with any third party. You can read more about this in our privacy policy.
Verification confirms that the account is operated by its rightful owner and that the payment method and account belong to the same person. It protects your account from unauthorised access and ensures safe withdrawals. qp99 considers this step essential for maintaining fair play and a secure environment.
Mobile Usage
Yes, qp99 is fully optimised for mobile browsers. Open the site on any Android or iOS phone using Chrome, Firefox, or Safari — no separate app download is needed. Pages and games work comfortably on small screens.
On Android, open qp99.bar in Chrome, tap the three dots on the right, and select "Add to Home Screen". On iOS, tap the Share icon in Safari and choose "Add to Home Screen". This lets you open the site quickly, just like an app.
Refresh the site and log in again once the connection is restored. If the connection drops mid-round in a live casino game, the result of that round is recorded in the server logs. If you have any questions about a bet or your balance, let us know via live chat — we will check the logs and provide accurate information.
First, clear your browser cache — in Chrome this can be done via Settings → Privacy → Clear browsing data. Then reload the page. If the problem continues, turn off data saver mode and try again. Using a faster Wi-Fi or 4G connection will noticeably improve loading speed.
Deposit Questions
At qp99 you can currently deposit using bKash, Nagad, Rocket, Upay and bank transfer (BRAC Bank, Dutch-Bangla Bank, and other major banks). Go to the payment portal, choose your preferred method, and follow the instructions.
The minimum deposit amount at qp99 is ৳500 for all payment methods. This limit is the same for bKash, Nagad, Rocket, Upay, and bank transfer. If you want to start small, you can begin from ৳500.
Deposits are usually credited within a few minutes. If the balance has not appeared after 15–20 minutes, collect the transaction ID or screenshot of the payment and send it to live chat or email [email protected]. Our team will investigate the matter promptly.
qp99 does not charge any additional fee on deposits. However, your mobile banking service (such as bKash or Nagad) may apply its own send-money or cash-out charges according to their own policies — that is a matter for the relevant service. Check the fee schedule of the payment service you are using for accurate information.
After logging in to qp99, go to the "Deposit" option and select bKash as the payment method. Enter the amount (minimum ৳500) and you will receive a payment number or QR code. Send money from your bKash app and enter the transaction ID in the designated field. The balance will be added within a few minutes.
Withdrawal Questions
Withdrawal requests at qp99 are usually processed within 1 hour. This applies to all mobile banking methods — bKash, Nagad, Rocket, and Upay. For bank transfers, the bank's own processing time may be added.
The minimum withdrawal amount at qp99 is ৳800. Withdrawal requests below this limit cannot be accepted. You can start a withdrawal once your balance is at least ৳800.
Yes, for security reasons withdrawals will only be sent to a mobile banking number or bank account registered in your own name. Withdrawal requests to another person's number will not be accepted. This is an important step to ensure the safety of your funds.
Yes. qp99's payment processing runs seven days a week, around the clock. Requests made at 2 AM Bangladesh Standard Time are also generally processed within 1 hour. The service does not stop on weekends or public holidays.
Welcome Bonus
After creating your first account at qp99, you receive a 150% bonus on your first deposit, up to a maximum of ৳8,000. Example: deposit ৳1,000 and you get a ৳1,500 bonus, making your total balance ৳2,500. No separate code is needed to claim the bonus — it is added automatically at the time of your first deposit.
The wagering requirement for the welcome bonus is 10x, and it applies only to the bonus amount — not the deposit. Example: if you receive a ৳1,500 bonus, you need to place ৳15,000 in bets (1,500 × 10). Once this requirement is met, winnings from the bonus become withdrawable.
Slot games generally count in full towards wagering. Live casino and table games may count partially. Sports betting may have a specific minimum odds requirement. For an accurate and up-to-date list, check our terms and conditions page or ask via live chat.
No, the welcome bonus applies only once per account. Opening multiple accounts for the same person is a violation of qp99's rules and risks both accounts being cancelled. Enjoy the bonus in full on your first deposit as a new player with a single account.
Yes, it is possible to cancel the bonus before the wagering requirement is met. However, cancelling the bonus will also void any winnings earned from it, and only the remaining amount from your original deposit will be kept. To cancel, inform the support team via live chat.
Still have questions?
Our support team is available in Bengali and English 24 hours a day, 7 days a week. Contact us through any of the channels below for any issue.
Chat with us on Live Chat