qp99's Privacy Policy

What Information We Collect

qp99 collects information from you in various ways. This information is used to provide you with better and safer services. Below is a detailed description of what types of information we collect:

Personal Identification Information

• Full name and username
• Email address and mobile number
• Date of birth (for age verification — only users aged 21 or above are permitted)
• National ID or passport number (where applicable for identity verification)
• Residential address

Financial Information

• bKash, Nagad, Rocket, Upay account numbers (required for transactions)
• Bank account details (for bank transfers)
• Deposit and withdrawal history
• Transaction amounts and times

Technical Information

• IP address and device information
• Browser type and version
• Cookies and session data
• Pages visited, links clicked, and time spent on the site
• Login dates and times

Gaming Activity Information

• Play history and betting details
• Win and loss records
• Bonus and promotion usage information
• VIP level and points information

Methods of Data Collection

We collect your information in various ways. Each method is described in detail below:

Directly from you

You provide information to us directly during account registration, login, deposit and withdrawal processes, customer service contact, and when filling out forms. We use this information only to provide the necessary services.

Automatically

When you visit the qp99 website, our system automatically collects technical information. This includes cookies, log files, web beacons, and similar technologies. This information is used to improve site functionality and personalise your experience.

From third parties

For identity verification and fraud prevention purposes, we may sometimes verify information with trusted third parties. However, these third parties never sell or use your information without authorisation.

Purpose of Data Use

qp99 uses collected information for the following legitimate purposes. We never sell your information to third parties without permission.

Account management and service delivery

• Account creation, verification, and maintenance
• Processing deposits and withdrawals
• Managing bonuses and promotions
• VIP programme and rewards management

Security and protection

• Prevention of fraud, money laundering, and illegal activity
• Ensuring account security
• Detecting unusual transactions
• Preventing access by minors

Customer service and communication

• Responding to your enquiries
• Resolving technical issues
• Sending important notices and updates
• Providing information on responsible gaming

Service improvement

• Analysing and improving user experience
• Developing new games and features
• Monitoring platform performance
• Meeting legal and regulatory obligations

Data Sharing and Disclosure

We treat your personal information as strictly confidential. We do not disclose your information to any third party except in the following limited circumstances:

Service provider partners

We work with trusted third-party organisations that assist in operating our services, such as payment processors, technology providers, and security service providers. These partners are given only the information necessary to perform their specific functions and are bound by strict confidentiality agreements.

Legal obligations

We may be required to disclose relevant information as part of a court order, a lawful request from a law enforcement agency, or a legal process. In such cases, we always disclose the minimum information necessary.

Fraud and crime prevention

Information may be shared with relevant authorities to detect and prevent fraud, money laundering, or other criminal activity.

Business transfers

In the event of a company merger, acquisition, or asset sale, your information may be transferred. In such cases, we will notify you in advance and the new entity will be required to follow this Privacy Policy.

Important: We never sell or rent your personal information, and we do not directly disclose it to third parties for advertising purposes.

Data Security Measures

qp99 uses industry-standard technology and processes to ensure the security of your information. Our security framework is structured at the following levels:

Technical security

• SSL/TLS encryption — all data transfers are encrypted
• Advanced firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Secure server environment and data backups
• Two-Factor Authentication facility

Administrative security

• Only authorised staff can access your information
• All staff are trained in privacy policy and security matters
• Access control and logging systems
• Regular security training and reviews

Physical security

• Data stored in secure data centres
• Restricted physical access to server rooms
• 24/7 security monitoring

Please bear in mind that no method on the internet is one hundred percent secure. We strive to ensure maximum protection, but an absolute guarantee of complete data security is not possible. Therefore, keep your account password confidential and contact us immediately if you notice any suspicious activity.

Cookies Policy

Cookies are small text files stored in your browser. qp99 uses cookies for the following reasons:

Essential cookies

These cookies are essential for the basic functionality of the site — such as maintaining login sessions, ensuring security, and completing payment processes. Without them, the site will not function properly.

Functional cookies

These cookies are used to remember your preferences, language, and other settings. This makes your next visit more convenient.

Analytics cookies

We collect analytics data to understand how the site is used and to improve the quality of our services. This information is generally analysed in aggregated and anonymised form.

You can manage cookies through your browser settings. However, disabling certain cookies may affect your ability to use some features of the site.

Data Retention Period

We retain your information only for as long as it is necessary or legally required. Data retention periods are as follows:

• Account information: For as long as the account is active, and for a defined period after closure as required by law
• Transaction records: For the period required by financial regulatory requirements
• Customer service records: For a reasonable period after the issue is resolved
• Technical logs: Generally for a limited period — for security and service improvement purposes
• Cookies data: Depending on the type of cookie, deleted at the end of a session or after a defined period

After the defined period, we securely delete or anonymise your information.

Your Rights

You have some important rights regarding your personal information. qp99 respects and protects these rights:

Right to Access Information

You can request to know what information we have collected about you at any time. We will provide a detailed report within a reasonable time.

Right to Correct Information

If any of your information is incorrect or incomplete, you can request a correction. We will verify and update your information promptly.

Right to Delete Information

In certain circumstances, you can request that your personal information be deleted. However, some information may need to be retained due to legal obligations or legitimate business reasons.

Right to Object to Processing

You can object to the use of your information for specific purposes (such as marketing). In such cases, we will consider your request.

Right to Data Portability

You can request to receive the information we hold about you in a common digital format.

To exercise these rights, please contact our customer service team. We will verify your identity and respond within a reasonable time.

Protection of Minors

qp99 strictly provides services only to individuals aged 21 or above. We do not collect information from minors or allow them to open accounts.

An age verification process is followed at the time of registration. If we find that information of a minor has been collected by mistake, we will immediately close that account and delete all related information.

If you believe a minor is using our platform, please notify our support team immediately.

International Data Transfers

To operate our services, your information may sometimes be stored on servers outside Bangladesh. In such cases, we ensure that:

• Adequate data protection measures are in place in the destination country or region
• Appropriate agreements and safeguards for data transfer are ensured
• International data protection standards are followed
• The confidentiality and integrity of information is maintained at all times

Changes to the Policy

qp99 reserves the right to update this privacy policy as needed. For any significant changes, we will:

• Clearly post a notice of the changes on the website
• Send a notice to your registered email
• Clearly state the effective date of the new policy
• Continued use of the service after changes will be considered as acceptance of the new policy

Please visit this page regularly and keep track of the latest update date.

Contact Us

If you have any questions, concerns, or requests regarding the exercise of your rights under this privacy policy, please contact our customer service team:

We will process your request within a reasonable time. Some information may be requested to verify your identity — this is solely to ensure the security of your information. qp99 always respects your privacy and is committed to creating a safe and transparent gaming environment.